Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Phoenix Villa (“we”, “us”) collects, uses and protects your personal data when you visit our website or stay with us, in line with the EU General Data Protection Regulation (GDPR).

Who we are

Phoenix Villa, Provincial Road 4, Bale, Agios Ioannis, Foinikas, Rethymno, Crete 740 60, Greece. Greek short-term rental registry number 80059899600. For any privacy question, contact us at info@villaphoenixcrete.gr.

Information we collect

• Enquiry and booking details you give us: name, email, telephone, number of guests, arrival and departure dates, and the message you write.
• Messages you send us through forms or email.
• Technical data such as IP address and browser, via cookies and analytics.

How we use your data

• To manage your enquiry, reservation and stay.
• To respond to your messages and provide customer service.
• To improve our website and, where you consent, send relevant updates.

Legal basis

We process your data to perform our contract with you, to comply with legal obligations, and on the basis of your consent or our legitimate interests.

Sharing

We only share data with trusted service providers as needed to deliver our services, and where required by law. Bookings are taken directly by us, so your details are not passed to a booking platform. We do not sell your data, and we do not share it for advertising.

Cookies

Our website uses cookies. See our Cookies Policy for details and how to manage your preferences.

Data retention

We keep personal data only as long as necessary for the purposes above and to meet legal and accounting requirements.

Your rights

You have the right to access, correct, delete or restrict your data, to object to processing and to data portability. To exercise these rights, contact us at info@villaphoenixcrete.gr.